- Server OS & version
- Shared/dedicated hosting?
- PHP version, MySQL version
- Web server & version
- Server/php error logs (typically something like /var/log/apache2/error_log)
- Any debug plugin output
- Screenshots
- Enabled plugins, skins, any customizations or unique setups
- Any troubleshooting steps you've already taken
With all of this information above, it gives us a MUCH better picture of what we're working with. Just a "Fatal error has occurred" or "connection timed out" message is too vague :) Thanks
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